Welcome to vivo Support

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

How to encrypt the files on the phone?

What should I do if I forget the password of File safe or Privacy space or App lock?

Can I recover the pictures deleted by accident in File safe?

How to change Security questions of Privacy or App lock or File safe?

Can I obtain the files in Privacy if I forget the password and answers of security questions of Privacy?

How to turn off File safe or Privacy space?

How to encrypt pictures and videos?

Where can I find the files encrypted?

How to change the password of File safe or Privacy space?

How to delete or move out encrypted files?

How to use Fingerprint to encrypt and unlock the apps or privacy space?

Can I use Face Access to encrypt and unlock the apps and privacy space?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems