Welcome to vivo Support

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Standard Handling Process for Common Problems

How to stop System update?

Which phones will be updated to Android P?

Why is there no system update?

What are the differences between Funtouch OS 9.0 and Funtouch OS 4.5?

Why can I not receive the system update for a long time?

Which vivo phones support Project Treble?

Can "Restore(Reset) all settings" make the system version return back to the original one?

It always shows “verification failed” when I download & install the update. What should I do?

Why does System update always fail?

What is Android security patch?

What is System repair mode?

Why is my device’s Android security patch not latest?

How to check the date of my device`s latest Android security patch?

What should I do if I cannot finish downloading the system update?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems