Welcome to vivo Support

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

How to access Recovery mode?

Can I downgrade my phone to the lower Android version?

How to downgrade my phone?

Where can I download ROM or firmware for my phone?

How to flash the firmware?

How to unlock Bootloader(BL)?

Can I install the firmware of other phones in my vivo phone?

Is there an international firmware for the phones such as X21 sold in Chinese Mainland?

How to exit the Fastboot mode?

It prompts "Decryption unsuccessful" while installing the firmware. What should I do?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems