Welcome to vivo Support

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

Why can the apps running in the background not connect to data network?

Does vivo phone support 5G network?

What should I do if the data network speed is slow?

What should I do if there is no network and signal?

15. It prompts "There is a problem with the security certificate for this page" while visiting the website. What should I do?

Why can I not watch videos with 4G network?

4. Why can I not turn on the data network?

Why can I not use data network?

Why does the data drain much every day?

Why can I not enable the network of two SIM cards simultaneously?

The downloading in the background always stops. What should I do?

Some apps cannot connect to network. What should I do?

Can I use data network when I am on a call via the main card?

Why can I not use data network when I am on a call via the secondary card?

The online files cannot be downloaded normally. What should I do?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems