Welcome to vivo Support

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

How to check the Baseband version?

What should I do if there is no Baseband driver on my phone?

How to create VPN on settings?

8. Can I surf the Internet while I am talking on the phone?

Which carrier in Chinese Mainland can vivo phones sold out of Chinese Mainland support the SIM card from?

The signal is unstable. What should I do?

What is VPN and what is the use of VPN?

Can the MAC address be changed?

Why does my signal indicator shift from 4G to H every time I make a phone call?

How to check the phone Mac address?

Why can I not record the calling voice via Screen recording with Record Voice on?

Does vivo phone support “Auto hang up the phone and reply SMS” when I am busy?

Why can others not call me but I can phone them?

Does the metal cover affect the signal?

How can I know whether my vivo phone supports the network in my country?

What is Baseband version?

Can I make phone calls without SIM card?

Why is my phone bill charged gratuitously?

The call ends automatically when talking on my vivo phone. What should I do?

Why does my phone make phone calls automatically?

The calling always ends automatically in several minutes. What should I do?

Can I play my phone when in thunders?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems