Welcome to vivo Support

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

Why does the signal switch to 3G or 2G when a message comes? 3. Why does the signal switch to 3G or 2G when a message comes?

What can I do if the phone cannot send messages successfully?

Why can my phone not receive messages?

What should I do if the messages sometimes fail to be sent?

Why does my phone delay in receiving the messages?

Why can I not successfully send MMS?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems