Welcome to vivo Support

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

What can I do if the phone is charged slowly?

Why does the phone begin to charge slowly from 90% to 100%?

Why does the charge time get longer when the the temperature is low?

My phone cannot be charged. What should I do?

The charging always disconnects automatically. What should I do?

"The voltage of the battery is too high, please disconnect the charger" appears while charging. What should I do?

What can I do if the battery icon blink while charging?

Low temperature prompt appears while charging. What should I do?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems