Welcome to vivo Support

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

Can I find the photos I deleted by accident?

I cannot see pictures or screenshots in Albums. What should I do?

Why can I not find the videos in Albums?

What is Album Thumbnails?

Why do the pictures turn blurred when I zoom them out?

Why can I not delete the pictures and videos?

The pictures in Albums are damaged. What should I do?

Why are there many picture caches?

Why can Gif pictures not be played?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems