Top questions

Warranty

Warranty Policy E-warranty card After-Sales Service

Operating System

System Update Firmware Installation Operating System App Manager

Privacy & Security

File Safe App Lock Face Access Lock Screen Password Fingerprint Rejection System Security FBE Encryption

Products

Y17 V11 Pro & V11 V15 Pro & V15 Y91c S1

Power Battery & Heating

Charge Consulting Power Consumption Charging Issue Battery Heating

i Theme & Desktop

Theme Wallpaper Lock Screen Style Font Desktop Widget

Find My Phone

Phone & Contacts & Messages

Phone Issues Phone settings Contacts Message Settings Message Issues

Camera & Albums

Camera Issues Camera Features Videos Camera Settings Album Issues Album Features

Lag & Stuck

Lag Stuck

System Settings

Developer Options Display, Brightness & Auto-lock Other System Settings Date, Time & Language

System features

Jovi Most-used System Features Screenshots & Screen Recording Game Mode Smart Motion Other System Features

Network & Communication

SIM Card VoLTE & iRoaming Network Issues Network Settings Phone Communication Messages Communication

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Status bar & Notification

Notification Settings Status bar Indicator & Flash Notification Issues

Storage & File Manager

File Manager System Storage SD Card OTG

Connectivity

USB Connectivity Wireless Connectivity Location Bluetooth Connectivity

Backup & vivoCloud

Sound & Vibration

Earphone Sound Issues Ringtone Settings Sound Settings Vibration Ringtone Issues

System Apps

Most-used System Apps Google Apps Input Method Other System Apps Email

Purchase Consulting

vivo & Google Account

vivo Account Google Account

Music & Video

Music Hi-Fi & Audio Video

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party Apps

Social Media Apps Other Third-party Apps

Accessories

TWS 2 ANC

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

Does vivo phone supports the Online Subtitles feature?

Can I use my vivo phone to see VR videos?

Which phones support to play 4K videos?

Can I see 3D videos on vivo phone?

Why can I not play the video recorded ?

Why do the VR videos shake although my phone is arranged horizontally?

Which media file formats are supported on vivo phone?

Why is there only voice, no image on the video?

How to adjust Volume and Brightness when seeing videos?

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