Welcome to vivo Support

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems

Why can I not hear ringtones via the earphone?

Why is there no ringtone when a new message comes?

Is there much noise when video calling?

Why is there no ringtone when there is a new call?

The ring time of the alarm is later than I set. What should I do?

Why does the ringtone get reduced when I take my phone out of my pocket?

Why is no ringtone when there is a new notification?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems