Welcome to vivo Support

Forget the lock screen password Update Find My Phone

Warranty

Warranty Policy E-warranty card After-Sales Service

Operating System

System Update Firmware Installation Operating System App Manager

Privacy & Security

File Safe App Lock Face Access Lock Screen Password Fingerprint Rejection System Security FBE Encryption

Products

Y17 V11 Pro & V11 V15 Pro & V15 Y91c S1

Power Battery & Heating

Charge Consulting Power Consumption Charging Issue Battery Heating

i Theme & Desktop

Theme Wallpaper Lock Screen Style Font Desktop Widget

Find My Phone

Phone & Contacts & Messages

Phone Issues Phone settings Contacts Message Settings Message Issues

Camera & Albums

Camera Issues Camera Features Videos Camera Settings Album Issues Album Features

Lag & Stuck

System Settings

Developer Options Display, Brightness & Auto-lock Other System Settings Date, Time & Language

System features

Jovi Most-used System Features Screenshots & Screen Recording Game Mode Smart Motion Other System Features

Network & Communication

SIM Card VoLTE & iRoaming Network Issues Network Settings Phone Communication Messages Communication

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Status bar & Notification

Notification Settings Status bar Indicator & Flash Notification Issues

Storage & File Manager

File Manager System Storage SD Card OTG

Backup & vivoCloud

Backup & vivoCloud

Connectivity

USB Connectivity Wireless Connectivity Location Bluetooth Connectivity

Sound & Vibration

Earphone Sound Issues Ringtone Settings Sound Settings Vibration Ringtone Issues

System Apps

Most-used System Apps Google Apps Input Method Other System Apps Email

Purchase Consulting

Purchase Consulting

vivo & Google Account

vivo Account Google Account

Music & Video

Music Hi-Fi & Audio Video

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party Apps

Social Media Apps Other Third-party Apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

What is USB OTG?

How to connect to my Hard Drive via OTG?

What should I do if my Hard Drive(HD) cannot be connected to my phone via OTG?

How much memory do vivo phones support to connect to Hard drive up to?

Can I keep OTG switch always on?

How to disconnect OTG connection safely?

Warranty

Warranty Policy E-warranty card After-Sales Service

Operating System

System Update Firmware Installation Operating System App Manager

Privacy & Security

File Safe App Lock Face Access Lock Screen Password Fingerprint Rejection System Security FBE Encryption

Products

Y17 V11 Pro & V11 V15 Pro & V15 Y91c S1

Power Battery & Heating

Charge Consulting Power Consumption Charging Issue Battery Heating

i Theme & Desktop

Theme Wallpaper Lock Screen Style Font Desktop Widget

Find My Phone

Phone & Contacts & Messages

Phone Issues Phone settings Contacts Message Settings Message Issues

Camera & Albums

Camera Issues Camera Features Videos Camera Settings Album Issues Album Features

Lag & Stuck

System Settings

Developer Options Display, Brightness & Auto-lock Other System Settings Date, Time & Language

System features

Jovi Most-used System Features Screenshots & Screen Recording Game Mode Smart Motion Other System Features

Network & Communication

SIM Card VoLTE & iRoaming Network Issues Network Settings Phone Communication Messages Communication

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Status bar & Notification

Notification Settings Status bar Indicator & Flash Notification Issues

Storage & File Manager

File Manager System Storage SD Card OTG

Backup & vivoCloud

Backup & vivoCloud

Connectivity

USB Connectivity Wireless Connectivity Location Bluetooth Connectivity

Sound & Vibration

Earphone Sound Issues Ringtone Settings Sound Settings Vibration Ringtone Issues

System Apps

Most-used System Apps Google Apps Input Method Other System Apps Email

Purchase Consulting

Purchase Consulting

vivo & Google Account

vivo Account Google Account

Music & Video

Music Hi-Fi & Audio Video

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party Apps

Social Media Apps Other Third-party Apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue