Welcome to vivo Support

Forget the lock screen password Update Find My Phone

Warranty

Warranty Policy E-warranty card After-Sales Service

Operating System

System Update Firmware Installation Operating System App Manager

Privacy & Security

File Safe App Lock Face Access Lock Screen Password Fingerprint Rejection System Security FBE Encryption

Products

Y17 V11 Pro & V11 V15 Pro & V15 Y91c S1

Power Battery & Heating

Charge Consulting Power Consumption Charging Issue Battery Heating

i Theme & Desktop

Theme Wallpaper Lock Screen Style Font Desktop Widget

Find My Phone

Phone & Contacts & Messages

Phone Issues Phone settings Contacts Message Settings Message Issues

Camera & Albums

Camera Issues Camera Features Videos Camera Settings Album Issues Album Features

Lag & Stuck

System Settings

Developer Options Display, Brightness & Auto-lock Other System Settings Date, Time & Language

System features

Jovi Most-used System Features Screenshots & Screen Recording Game Mode Smart Motion Other System Features

Network & Communication

SIM Card VoLTE & iRoaming Network Issues Network Settings Phone Communication Messages Communication

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Status bar & Notification

Notification Settings Status bar Indicator & Flash Notification Issues

Storage & File Manager

File Manager System Storage SD Card OTG

Backup & vivoCloud

Backup & vivoCloud

Connectivity

USB Connectivity Wireless Connectivity Location Bluetooth Connectivity

Sound & Vibration

Earphone Sound Issues Ringtone Settings Sound Settings Vibration Ringtone Issues

System Apps

Most-used System Apps Google Apps Input Method Other System Apps Email

Purchase Consulting

Purchase Consulting

vivo & Google Account

vivo Account Google Account

Music & Video

Music Hi-Fi & Audio Video

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party Apps

Social Media Apps Other Third-party Apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

Does Y91C have Indicator?

Does Y91C support Google Pay?

How to achieve Remote Control on Y91C?

Does Y91C support Portrait mode?

What glass is Y91C equipped with?

Does Y91C support Always on Display?

Is Y91C equipped with the earphone?

Does Y91C support AR Stickers?

How to turn on DeepField Audio on Y91C?

Is Y91C equipped with the Protective Case?

Can I post the tempered glass protective film for Y91C?

How to enable and use AI Game mode on Y91C?

Warranty

Warranty Policy E-warranty card After-Sales Service

Operating System

System Update Firmware Installation Operating System App Manager

Privacy & Security

File Safe App Lock Face Access Lock Screen Password Fingerprint Rejection System Security FBE Encryption

Products

Y17 V11 Pro & V11 V15 Pro & V15 Y91c S1

Power Battery & Heating

Charge Consulting Power Consumption Charging Issue Battery Heating

i Theme & Desktop

Theme Wallpaper Lock Screen Style Font Desktop Widget

Find My Phone

Phone & Contacts & Messages

Phone Issues Phone settings Contacts Message Settings Message Issues

Camera & Albums

Camera Issues Camera Features Videos Camera Settings Album Issues Album Features

Lag & Stuck

System Settings

Developer Options Display, Brightness & Auto-lock Other System Settings Date, Time & Language

System features

Jovi Most-used System Features Screenshots & Screen Recording Game Mode Smart Motion Other System Features

Network & Communication

SIM Card VoLTE & iRoaming Network Issues Network Settings Phone Communication Messages Communication

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Status bar & Notification

Notification Settings Status bar Indicator & Flash Notification Issues

Storage & File Manager

File Manager System Storage SD Card OTG

Backup & vivoCloud

Backup & vivoCloud

Connectivity

USB Connectivity Wireless Connectivity Location Bluetooth Connectivity

Sound & Vibration

Earphone Sound Issues Ringtone Settings Sound Settings Vibration Ringtone Issues

System Apps

Most-used System Apps Google Apps Input Method Other System Apps Email

Purchase Consulting

Purchase Consulting

vivo & Google Account

vivo Account Google Account

Music & Video

Music Hi-Fi & Audio Video

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party Apps

Social Media Apps Other Third-party Apps

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue