Welcome to vivo Support

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Lag & Stuck
Storage & File Manager
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vivo & Google Account
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Standard Handling Process for Common Problems

Which phones use FBE Encryption Technology?

Does vivo phones with FBE Encryption Technology have the “Forgot password for the lock screen password” feature?

What is FBE Encryption Technology?

Why do I have to enter the lock screen password to unlock my phone every few days?

Why is there no Restore all settings in Recovery mode?

Is it normal that I cannot receive any notifications before unlocking after reboot?

Is it normal that I cannot use Smart wake, take screenshots before unlocking after reboot?

Find My Phone
Lag & Stuck
Storage & File Manager
Backup & vivoCloud
Purchase Consulting
vivo & Google Account
Music & Video
Personal Hotspot & Wi-Fi
Accessories
Standard Handling Process for Common Problems