Top questions

Find my phone

Network & Communication

SIM card Network settings VoLTE & iRoaming Network issues Phone communication Messages communication

Power, Battery & Heating

Charge consulting Power consumption Heating Battery Charging issue

Warranty

Warranty Policy E-warranty card After-sales service

Operation system

Firmware installation System update Operation system App manager

Lag & Stuck

Lag Stuck

Privacy & Security

Lock screen password Face Access File safe System Security FBE Encryption Rejection Fingerprint App lock

i Theme & Desktop

Lock screen style Theme Widget Font Wallpaper Desktop

Products

V11 X21 V17 Pro NEX 3 Y19

Music & Video

Music Hi-Fi & Audio Video

Backup & vivoCloud

System apps

Input method Email Google apps Most-used system apps Other system apps

System features

Jovi Screenshots & Screen recording Most-used system features Game mode Smart motion Other system features

Camera & Albums

Camera features Camera issues Camera settings Albums features Videos Albums issues

Sound & Vibration

Sound settings Earphone Sound issues Vibration Ringtone settings Ringtone issues

Connectivity

USB connectivity Wireless connectivity Bluetooth connectivity Location

System settings

Other system settings Display, Brightness & Auto-lock Date, Time & Language Developer options

Hardware

Water & Liquid Screen Internal Hardware External Hardware Others

Storage & File Manager

OTG SD card System storage File Manager

Phone & Contacts & Messages

Phone settings Phone issues Messages settings Contacts Messages issues

Status bar and notification

Notification settings Notification issues Indicator & Flash Status bar

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Vivo & Google account

Vivo account Google account

Purchase consulting

Third-party apps

Social media apps Other third-party apps

What should I do if my phone lags or hangs sometimes?

How can I find my phone

How to avoid my phone overheat?

How can I transfer data from my old phone to my new phone?

How to make my phone last for longer time?

How to flash the firmware?

Why can my phone be unlocked through Face Access when I wearing a mask?

How to charge my phone properly?

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