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OriginOS
Explore vivo
vivo Visual Creator
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Welcome to vivo Support
app lock
forgot lock screen password
Find my phone
Easyshare
Top questions
System Settings
SIM card & mobile network
Fingerprint
Lock screen & wallpaper
Dynamic light
Shortcuts & accessibility
Privacy & app encryption
Android Auto
RAM and storage space
Data Usage
Hotspot & tethering
Internet
Products
V50
X200 FE
System Features
Camera
EasyShare
Albums
Common Issues
App crash/no response/stop running
Charging & Heating & Power consumption
Call & Network & Connectivity
Lag
Hardware
Battery
Sensor
Infrared remote control
SIM card/SD card
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts & Google
vivo account
Why can't I access the internet (via 2G/3G/4G/5G)?
Unable to make a call
Why can others not hear my voice during calling?
Why can't I use the mobile network during calls?
SIM card cannot be recognized by the phone
Noise occurs during video/Internet calls
Why is my (2G/3G/4G/5G) internet/download speed slow?
What should I do if I can't hear the other party during a call?
Why can't an app access the internet (via 2G/3G/4G/5G)?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Why can't my phone connect to a PC?
Why can I not use data network?
Phone cannot connect to Wi-Fi
What should I do if a Wi-Fi network is automatically disconnected?
What should I do if my phone signal is weak?
Why can't my phone detect a Wi-Fi network?
Echoes during a call
Why does my phone lag while playing a game using the mobile network?
Can hidden app access internet?
Top questions
System Settings
SIM card & mobile network
Fingerprint
Lock screen & wallpaper
Dynamic light
Shortcuts & accessibility
Privacy & app encryption
Android Auto
RAM and storage space
Data Usage
Hotspot & tethering
Internet
Products
V50
X200 FE
System Features
Camera
EasyShare
Albums
Common Issues
App crash/no response/stop running
Charging & Heating & Power consumption
Call & Network & Connectivity
Lag
Hardware
Battery
Sensor
Infrared remote control
SIM card/SD card
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts & Google
vivo account
Contact Us
Chat Support
Mon-Fri 9:30-18:30 (except Wed 3:00 pm-4:30 pm)
8008528355 (Toll Free)
Mon-Fri 9:30-18:30 (except Wed 3:00 pm-4:30 pm)
servicecenter@sg.vivo.com
