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V40
new
V30e 5G
new
V30 5G
new
X80 Pro
Y28
new
Y38 5G
new
All Models
Compare Models
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Funtouch OS
Explore vivo
vivo Visual Creator
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Welcome to vivo Support
app lock
forgot lock screen password
Find my phone
Easyshare
Top questions
Network & Communication
SIM card
Messages communication
VoLTE & iRoaming
Network settings
Network issues
Phone communication
System apps
Google apps
Input method
Email
Most-used system apps
Other system apps
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Hotspot & tethering
Backup & Reset
Other system settings
Smart Mirroring
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Hardware
Battery
SIM card/SD card
Infrared remote control
Sensor
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
Unable to make a call
Why can others not hear my voice during calling?
SIM card cannot be recognized by the phone
Why can't I use the mobile network during calls?
What should I do if I can't hear the other party during a call?
Noise occurs during video/Internet calls
Why is my (2G/3G/4G/5G) internet/download speed slow?
Why can't my phone connect to a PC?
What should I do if the voice is low/no sound/noise/intermittent during a call?
What should I do if my phone signal is weak?
Why can't my phone detect a Wi-Fi network?
Why can't an app access the internet (via 2G/3G/4G/5G)?
What should I do if a Wi-Fi network is automatically disconnected?
Echoes during a call
Why does my phone lag while playing a game using the mobile network?
Can hidden app access internet?
Why can I not use data network?
Phone cannot connect to Wi-Fi
Top questions
Network & Communication
SIM card
Messages communication
VoLTE & iRoaming
Network settings
Network issues
Phone communication
System apps
Google apps
Input method
Email
Most-used system apps
Other system apps
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Hotspot & tethering
Backup & Reset
Other system settings
Smart Mirroring
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Hardware
Battery
SIM card/SD card
Infrared remote control
Sensor
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 9:30-18:30
8008528355
Mon-Sat 9:30-18:30
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