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vivo Visual Creator
V40
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V40
new
V30e 5G
new
V30 5G
new
X80 Pro
Y28
new
Y38 5G
new
All Models
Compare Models
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Funtouch OS
Explore vivo
vivo Visual Creator
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Welcome to vivo Support
app lock
forgot lock screen password
Find my phone
Easyshare
Top questions
Network & Communication
SIM card
Messages communication
VoLTE & iRoaming
Network settings
Network issues
Phone communication
System apps
Google apps
Input method
Email
Most-used system apps
Other system apps
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Hotspot & tethering
Backup & Reset
Other system settings
Smart Mirroring
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Hardware
Battery
SIM card/SD card
Infrared remote control
Sensor
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Newly purchased phone gets hot
Heats up when connected to phone car charger
Heats up when charging with screen off
Phone heats up when playing games
Heats up while charging
Common cooling methods
Heats up when the screen is off
Heats up when charging with screen on
What happens if the phone gets hot for a long time?
Our products are hotter compared to other phones
Heats up when watching videos and live streamings
Metal frame heats up
Heats up when using EasyShare or transfering phone data
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Heats up when using other third-party apps
A pop-up window appears when the phone is hot
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Product safety design consultation on heat generation
Heats up during system upgrade
Heats up after system upgrade
App heats up when downloading and installing
Phone heats up during game recording
Phone heats up during video call
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up when the multiple Apps are open
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up when making calls
Heats up when using Maps or Navigation
Heats up when drivers and riders are using the order-taking apps
Screen heats up
Heat near the location of the rear camera
Top questions
Network & Communication
SIM card
Messages communication
VoLTE & iRoaming
Network settings
Network issues
Phone communication
System apps
Google apps
Input method
Email
Most-used system apps
Other system apps
System settings
Privacy & app encryption
Lock screen password & Security answers
Shortcuts & Accessibility
RAM and storage space
Android Auto
Hotspot & tethering
Backup & Reset
Other system settings
Smart Mirroring
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Hardware
Battery
SIM card/SD card
Infrared remote control
Sensor
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 9:30-18:30
8008528355
Mon-Sat 9:30-18:30
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