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Explore vivo
vivo Visual Creator
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Welcome to vivo Support
app lock
forgot lock screen password
Find my phone
Easyshare
Top questions
System Settings
SIM card & mobile network
Lock screen & wallpaper
Dynamic light
Fingerprint
Shortcuts & accessibility
Privacy & app encryption
Hotspot & tethering
Data Usage
Android Auto
Internet
RAM and storage space
Products
V50
X200 FE
System Features
EasyShare
Camera
Albums
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Hardware
Battery
SIM card/SD card
Infrared remote control
Sensor
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts & Google
vivo account
Newly purchased phone gets hot
Heats up when connected to phone car charger
Common cooling methods
Heats up when charging with screen off
Heats up while charging
Heats up when using EasyShare or transfering phone data
Our products are hotter compared to other phones
What happens if the phone gets hot for a long time?
Phone heats up when playing games
Heats up when the screen is off
Heats up when watching videos and live streamings
Heats up when drivers and riders are using the order-taking apps
Heats up when charging with screen on
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
App heats up when downloading and installing
Metal frame heats up
Heat near the location of the rear camera
Heats up during system upgrade
Heats up when the multiple Apps are open
Heats up when making calls
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Screen heats up
Heats up when using other third-party apps
A pop-up window appears when the phone is hot
Product safety design consultation on heat generation
Heats up after system upgrade
Phone heats up during game recording
Phone heats up during video call
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up when using Maps or Navigation
Top questions
System Settings
SIM card & mobile network
Lock screen & wallpaper
Dynamic light
Fingerprint
Shortcuts & accessibility
Privacy & app encryption
Hotspot & tethering
Data Usage
Android Auto
Internet
RAM and storage space
Products
V50
X200 FE
System Features
EasyShare
Camera
Albums
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Hardware
Battery
SIM card/SD card
Infrared remote control
Sensor
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts & Google
vivo account
Contact Us
Chat Support
Mon-Sat 9:30-18:30
8008528355
Mon-Sat 9:30-18:30
servicecenter@sg.vivo.com
