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Explore vivo
vivo Visual Creator
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Welcome to vivo Support
app lock
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V50
X200 FE
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ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
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vivo account
Fingerprint disabled due to accidental touch from side-mounted fingerprint sensor
After applying a tempered glass screen protector, the fingerprint sensor becomes unable to unlock, cannot register new fingerprints, or exhibits reduced sensitivity during unlocking.
Why can unregistered fingerprints also unlock the phone?
How to correctly register fingerprints and improve unlocking success rate?
How to set the fingerprint icon trigger method or turn off "Show fingerprint icon on always-on display"?
What should I do if fingerprint enrollment fails?
Fingerprint cannot be unlocked/insensitive recognition
The fingerprint icon does not appear on the locked screen, or fingerprint unlocking fails when the screen is off.
The fingerprint scanner's bright light in dark conditions is dazzling
There is no fingerprint option in the settings or the fingerprint option is grayed out
Having trouble recording your fingerprint or experiencing unresponsive unlocking after a screen replacement?
Top questions
System Settings
SIM card & mobile network
Lock screen & wallpaper
Dynamic light
Fingerprint
Shortcuts & accessibility
Privacy & app encryption
Hotspot & tethering
Data Usage
Android Auto
Internet
RAM and storage space
Products
V50
X200 FE
System Features
EasyShare
Camera
Albums
Home screen& Lock screen
Widget
Lock screen settings
Home screen
Common Issues
App crash/no response/stop running
Call & Network & Connectivity
Lag
Charging & Heating & Power consumption
Hardware
Battery
SIM card/SD card
Infrared remote control
Sensor
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Accounts & Google
vivo account
Contact Us
Chat Support
Mon-Sat 9:30-18:30
8008528355
Mon-Sat 9:30-18:30
servicecenter@sg.vivo.com
