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V60 Lite 5G
new
Y31d
new
Y21d
new
V60
All Models
Home
Products
V60 Lite 5G
new
Y31d
new
Y21d
new
V60
All Models
Support
Funtouch OS
Explore vivo
Welcome to vivo Support
app lock
forgot lock screen password
Find my phone
Warranty
Top questions
System settings
Lock screen password & Security answers
Privacy & app encryption
Android Auto
Shortcuts & Accessibility
RAM and storage space
Backup & Reset
Hotspot & tethering
Smart Mirroring
Other system settings
Accounts
vivo account
Accounts & sync
Common Issues
Lag
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Newly purchased phone gets hot
Heats up while charging
Phone heats up during live streaming
Heats up when the screen is off
Heats up when using EasyShare or transfering phone data
Phone heats up during using personal hotspot function
Heats up when using other third-party apps
Heats up after system upgrade
Heats up when watching videos and live streamings
Our products are hotter compared to other phones
What happens if the phone gets hot for a long time?
Heats up when connected to phone car charger
Common cooling methods
Heats up during system upgrade
Phone heats up during game recording
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up when charging with screen off
Screen heats up
Heat near the location of the rear camera
A pop-up window appears when the phone is hot
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
App heats up when downloading and installing
Phone heats up when playing games
Phone heats up during video call
Phone heats up during shooting or recording videos
Heats up when the multiple Apps are open
Heats up when making calls
Heats up when using Maps or Navigation
Heats up when drivers and riders are using the order-taking apps
Heats up when charging with screen on
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Metal frame heats up
Product safety design consultation on heat generation
Top questions
System settings
Lock screen password & Security answers
Privacy & app encryption
Android Auto
Shortcuts & Accessibility
RAM and storage space
Backup & Reset
Hotspot & tethering
Smart Mirroring
Other system settings
Accounts
vivo account
Accounts & sync
Common Issues
Lag
Call & Network & Connectivity
Charging & Heating & Power consumption
App crash/no response/stop running
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
0242426492
Mon-Sat 6AM-15PM
Chat Support
Mon-Sat 6AM-15PM
Messenger
Mon-Sat 6AM-15PM
service_gh@me.vivo.com
