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Funtouch OS
Explore vivo
Home
Products
Support
Funtouch OS
Explore vivo
Welcome to vivo Support
app lock
forgot lock screen password
Find my phone
Warranty
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Android Auto
RAM and storage space
Hotspot & tethering
Shortcuts & Accessibility
Backup & Reset
Smart Mirroring
Other system settings
Accounts
vivo account
Accounts & sync
System features
EasyShare
Themes
Camera
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
Why is my (2G/3G/4G/5G) internet/download speed slow?
Unable to make a call
Why can't an app access the internet (via 2G/3G/4G/5G)?
What should I do if my phone signal is weak?
Phone cannot connect to Wi-Fi
SIM card cannot be recognized by the phone
Why can't I use the mobile network during calls?
Why can I not use data network?
What should I do if a Wi-Fi network is automatically disconnected?
Why can others not hear my voice during calling?
What should I do if the voice is low/no sound/noise/intermittent during a call?
Why can't my phone detect a Wi-Fi network?
Why does my phone lag while playing a game using the mobile network?
What should I do if I can't hear the other party during a call?
Why can't my phone connect to a PC?
Can hidden app access internet?
Noise occurs during video/Internet calls
Echoes during a call
Top questions
System settings
Privacy & app encryption
Lock screen password & Security answers
Android Auto
RAM and storage space
Hotspot & tethering
Shortcuts & Accessibility
Backup & Reset
Smart Mirroring
Other system settings
Accounts
vivo account
Accounts & sync
System features
EasyShare
Themes
Camera
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Common Issues
Call & Network & Connectivity
App crash/no response/stop running
Charging & Heating & Power consumption
Lag
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
0242426492
Mon-Sat 6AM-15PM
Chat Support
Mon-Sat 6AM-15PM
WhatsApp
Mon-Sat 6AM-15PM
Messenger
Mon-Sat 6AM-15PM
service_gh@me.vivo.com