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V70 FE
new
V70
new
V60 Lite 5G
new
Y31d
new
Y21d
new
V60
All Models
Support
Funtouch OS
Explore vivo
Welcome to vivo Support
app lock
forgot lock screen password
Find my phone
Warranty
Top questions
System settings
Lock screen password & Security answers
Privacy & app encryption
Android Auto
Backup & Reset
Shortcuts & Accessibility
RAM and storage space
Hotspot & tethering
Smart Mirroring
Other system settings
Accounts
vivo account
Accounts & sync
Common Issues
Charging & Heating & Power consumption
Lag
Call & Network & Connectivity
App crash/no response/stop running
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Why can't I access the internet (via 2G/3G/4G/5G)?
Why is my (2G/3G/4G/5G) internet/download speed slow?
Unable to make a call
Why can't an app access the internet (via 2G/3G/4G/5G)?
What should I do if my phone signal is weak?
SIM card cannot be recognized by the phone
Phone cannot connect to Wi-Fi
Why can I not use data network?
Why can't I use the mobile network during calls?
Why can others not hear my voice during calling?
What should I do if the voice is low/no sound/noise/intermittent during a call?
What should I do if a Wi-Fi network is automatically disconnected?
What should I do if I can't hear the other party during a call?
Why can't my phone detect a Wi-Fi network?
Why does my phone lag while playing a game using the mobile network?
Can hidden app access internet?
Why can't my phone connect to a PC?
Noise occurs during video/Internet calls
Echoes during a call
Top questions
System settings
Lock screen password & Security answers
Privacy & app encryption
Android Auto
Backup & Reset
Shortcuts & Accessibility
RAM and storage space
Hotspot & tethering
Smart Mirroring
Other system settings
Accounts
vivo account
Accounts & sync
Common Issues
Charging & Heating & Power consumption
Lag
Call & Network & Connectivity
App crash/no response/stop running
System features
EasyShare
Camera
Themes
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Operating System
ROOT
Log
vivo Privacy Terms for After-sales Service
vivo Privacy Terms for After-sales Service
Music
Audio effect
Contact Us
0242426492
Mon-Fri 6 AM-3 PM, Sat 6 AM-11 AM excluding holidays
Chat Support
Mon-Fri 6 AM-3 PM, Sat 6 AM-11 AM excluding holidays
Messenger
Mon-Fri 6 AM-3 PM, Sat 6 AM-11 AM excluding holidays
service_gh@me.vivo.com
