Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems

Why can my phone be unlocked through Face Access when I'm wearing a mask?

What should I do if I forget the lock screen password?

How to make my phone last for longer time?

How can I prevent my phone from overheating?

How to charge my phone properly?

How can I find my phone

What should I do if my phone lags or hangs sometimes?

How to flash the firmware?

What should I do if my device cannot be powered on?

How can I transfer data from my old phone to my new phone?

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems