Welcome to vivo Support

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Standard Handling Process for Common Problems

Why can my phone be unlocked through Face Access when I'm wearing a mask?

Which vivo phones support Infrared Face Access?

How to turn on "Fingerprint and Face Unlock"?

How many faces can I add on my phone?

What should I do if Face Access does not work sometimes?

How to use Facial recognition?

How to use Face Access to unlock my phone without pressing Power button?

Can I use Face Access to unlock my phone at night or in low brightness?

Why can I not use Face Access when the battery capacity is under 10%?

What is Infrared Face Access?

Why can I not use Face Access to unlock my phone when the screen is off?

Can I turn off Face Access Animation Effect?

Can others unlock my phone by using Face Access?

Can I unlock my phone with Face Access through the picture?

How to re-record my Face information?

Why does my phone still stay on lock screen interface after unlocking through Face Access?

Why are there colored stripes around the screen every time I unlock my phone?

How to improve the success rate of Face Access in low brightness?

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems