Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems

How to encrypt the files on the phone?

Can I recover the pictures deleted by accident in File safe?

What should I do if I forget the password of File safe or Privacy space or App lock?

Where can I find the files encrypted?

How to turn off File safe or Privacy space?

How to delete or move out encrypted files?

Can I obtain the files in Privacy if I forget the password and answers of security questions of Privacy?

How to encrypt pictures and videos?

How to change the password of File safe or Privacy space?

How to change Security questions of Privacy or App lock or File safe?

How to use Fingerprint to encrypt and unlock the apps or privacy space?

Can I use Face Access to encrypt and unlock the apps and privacy space?

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems