Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
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vivo & Google account
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Standard Handling Process for Common Problems

How to flash the firmware?

Can I downgrade my phone to the lower Android version?

How to unlock Bootloader(BL)?

Can I install the firmware of other phones in my vivo phone?

Where can I download ROM or firmware for my phone?

How to exit the Fastboot mode?

How to downgrade my phone?

Is there an international firmware for the phones such as X21 sold in Chinese Mainland?

How to access Recovery mode?

It prompts "Decryption unsuccessful" while installing the firmware. What should I do?

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems