Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems

Why does the “Illegal software” notification appear when I install the app?

How can I close all the apps at one time?

How to turn on/off Autostart for my apps?

My vivo phone downloads games and apps automatically. What should I do?

What should I do if the app downloaded is not compatible?

Why can I not install the apps?

Where can I change the default browser?

How to keep my apps always running in the background?

How to export the apps on my phone?

How to enable or disable Floating window of my apps?

Where can I set the default apps?

What should I do if the apps stop running or are suddenly closed?

How to add the apps into Speedup Whitelist?

The app or game exits automatically frequently. What should I do?

There is a “No respond” prompt when I enter the app or game. What should I do?

The app or game stops running frequently. What should I do?

There is "No respond" prompt when I enter the app or game. What should I do

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems