Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems

How can I prevent my phone from overheating?

My phone gets hot when I play games. What should I do?

Can I put my phone into the refrigerator to cool it?

Where can I check the temperature of the battery?

Why does my phone easily get hot while charging?

Why does the phone get hot in standby mode?

Can I disable or turn off "High temperature warning"?

High temperature prompt appears while charging. What should I do?

How to judge the temperature of my phone is normal?

Why does the phone get hot after powered off?

Will the apps close automatically when the phone is getting hot?

What is the temperature range within which vivo phone can work normally?

"High temperature warning" appears when I play games or apps. What should I do

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems