Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems

Can I find the photos I deleted by accident?

I cannot see pictures or screenshots in Albums. What should I do?

The pictures in Albums are damaged. What should I do?

Why can I not delete the pictures and videos?

Why do the pictures turn blurred when I zoom them out?

What is Album Thumbnails?

Why can I not find the videos in Albums?

Why are there many picture caches?

Why can Gif pictures not be played?

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems