Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems

Why can I not hear ringtones via the earphone?

Why is there no ringtone when a new message comes?

Why is no ringtone when there is a new notification?

Why is there no ringtone when there is a new call?

Why does the ringtone get reduced when I take my phone out of my pocket?

The ring time of the alarm is later than I set. What should I do?

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems