Welcome to vivo Support

Forget the lock screen password Find my phone Photo Update

Lag & Stuck

Find my phone

Connectivity

Wireless connectivity USB connectivity Bluetooth connectivity Location

Privacy & Security

Lock screen password Rejection Face Access File safe App lock System Security Fingerprint FBE Encryption

Backup & vivoCloud

Backup & vivoCloud

Network & Communication

SIM card VoLTE & iRoaming Network settings Network issues Phone communication Messages communication

System features

Jovi Most-used system features Screenshots & Screen recording Game mode Smart motion Other system features

Power, Battery & Heating

Charge consulting Power consumption Heating Battery Charging issue

Warranty

Warranty Policy E-warranty card After-sales service

i Theme & Desktop

Widget Lock screen style Theme Font Wallpaper Desktop

Operation system

Firmware installation System update App manager Operation system

System apps

Google apps Email Input method Most-used system apps Other system apps

Sound & Vibration

Earphone Sound issues Sound settings Vibration Ringtone settings Ringtone issues

Status bar and notification

Notification issues Notification settings Indicator & Flash Status bar

Camera & Albums

Camera settings Camera features Camera issues Albums features Albums issues Videos

Music & Video

Music Video Hi-Fi & Audio

Products

V11 V17 Pro X21 NEX 3 Y19 V17

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

Hardware

Screen Water & Liquid Internal Hardware External Hardware Others

System settings

Other system settings Display, Brightness & Auto-lock Date, Time & Language Developer options

Storage & File Manager

SD card OTG System storage File Manager

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

vivo & Google account

vivo account Google account

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

The vibration does not work. What should I do?

How to turn off/on Vibration?

Is it normal that my phone will vibrate when powered off or on?

Can I adjust the vibration intensity on my vivo phone?

Can I set Keypress sound or vibration when using Calculator?

Lag & Stuck

Find my phone

Connectivity

Wireless connectivity USB connectivity Bluetooth connectivity Location

Privacy & Security

Lock screen password Rejection Face Access File safe App lock System Security Fingerprint FBE Encryption

Backup & vivoCloud

Backup & vivoCloud

Network & Communication

SIM card VoLTE & iRoaming Network settings Network issues Phone communication Messages communication

System features

Jovi Most-used system features Screenshots & Screen recording Game mode Smart motion Other system features

Power, Battery & Heating

Charge consulting Power consumption Heating Battery Charging issue

Warranty

Warranty Policy E-warranty card After-sales service

i Theme & Desktop

Widget Lock screen style Theme Font Wallpaper Desktop

Operation system

Firmware installation System update App manager Operation system

System apps

Google apps Email Input method Most-used system apps Other system apps

Sound & Vibration

Earphone Sound issues Sound settings Vibration Ringtone settings Ringtone issues

Status bar and notification

Notification issues Notification settings Indicator & Flash Status bar

Camera & Albums

Camera settings Camera features Camera issues Albums features Albums issues Videos

Music & Video

Music Video Hi-Fi & Audio

Products

V11 V17 Pro X21 NEX 3 Y19 V17

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

Hardware

Screen Water & Liquid Internal Hardware External Hardware Others

System settings

Other system settings Display, Brightness & Auto-lock Date, Time & Language Developer options

Storage & File Manager

SD card OTG System storage File Manager

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

vivo & Google account

vivo account Google account

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue