Welcome to vivo Support

Forget the lock screen password Find my phone Photo Update

Lag & Stuck

Find my phone

Connectivity

Wireless connectivity USB connectivity Bluetooth connectivity Location

Privacy & Security

Lock screen password Rejection Face Access File safe App lock System Security Fingerprint FBE Encryption

Backup & vivoCloud

Backup & vivoCloud

Network & Communication

SIM card VoLTE & iRoaming Network settings Network issues Phone communication Messages communication

System features

Jovi Most-used system features Screenshots & Screen recording Game mode Smart motion Other system features

Power, Battery & Heating

Charge consulting Power consumption Heating Battery Charging issue

Warranty

Warranty Policy E-warranty card After-sales service

i Theme & Desktop

Widget Lock screen style Theme Font Wallpaper Desktop

Operation system

Firmware installation System update App manager Operation system

System apps

Google apps Email Input method Most-used system apps Other system apps

Sound & Vibration

Earphone Sound issues Sound settings Vibration Ringtone settings Ringtone issues

Status bar and notification

Notification issues Notification settings Indicator & Flash Status bar

Camera & Albums

Camera settings Camera features Camera issues Albums features Albums issues Videos

Music & Video

Music Video Hi-Fi & Audio

Products

V11 V17 Pro X21 NEX 3 Y19 V17

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

Hardware

Screen Water & Liquid Internal Hardware External Hardware Others

System settings

Other system settings Display, Brightness & Auto-lock Date, Time & Language Developer options

Storage & File Manager

SD card OTG System storage File Manager

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

vivo & Google account

vivo account Google account

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

Why can I not connect my phone to PC?

Do vivo phones support HDMI and MHL connection?

Can I connect my phone to TV via USB cable?

How to connect my phone with the PC (Linux)?

Can vivo phones be connected to Projector?

Does vivo phone support MirrorLink feature?

Can I connect my vivo phone to a DVD player?

Lag & Stuck

Find my phone

Connectivity

Wireless connectivity USB connectivity Bluetooth connectivity Location

Privacy & Security

Lock screen password Rejection Face Access File safe App lock System Security Fingerprint FBE Encryption

Backup & vivoCloud

Backup & vivoCloud

Network & Communication

SIM card VoLTE & iRoaming Network settings Network issues Phone communication Messages communication

System features

Jovi Most-used system features Screenshots & Screen recording Game mode Smart motion Other system features

Power, Battery & Heating

Charge consulting Power consumption Heating Battery Charging issue

Warranty

Warranty Policy E-warranty card After-sales service

i Theme & Desktop

Widget Lock screen style Theme Font Wallpaper Desktop

Operation system

Firmware installation System update App manager Operation system

System apps

Google apps Email Input method Most-used system apps Other system apps

Sound & Vibration

Earphone Sound issues Sound settings Vibration Ringtone settings Ringtone issues

Status bar and notification

Notification issues Notification settings Indicator & Flash Status bar

Camera & Albums

Camera settings Camera features Camera issues Albums features Albums issues Videos

Music & Video

Music Video Hi-Fi & Audio

Products

V11 V17 Pro X21 NEX 3 Y19 V17

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

Hardware

Screen Water & Liquid Internal Hardware External Hardware Others

System settings

Other system settings Display, Brightness & Auto-lock Date, Time & Language Developer options

Storage & File Manager

SD card OTG System storage File Manager

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

vivo & Google account

vivo account Google account

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue