Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems

Which free services does vivo service center provide?

What is the charge policy if I repair my phone at vivo service center?

Is it free to update my phone at vivo service center?

Does vivo support Carry-in Service?

How to check if the hardware of my phone is damaged or not?

What should I do if I am far away from the service center?

How to check if my phone is authentic?

Is it free to recover my rooted phone at vivo service center?

How to inquire about the Maintenance Schedule?

How to check if my phone is authentic without SN code?

How to maintain my phone if I don`t use it for a long time?

How to check if the parts such as the battery, charger, are authentic?

How to check if my phone is the retreading machine?

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems