Welcome to vivo Support

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
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vivo & Google account
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Standard Handling Process for Common Problems

Which phones use FBE Encryption Technology?

Does vivo phones with FBE Encryption Technology have the “Forgot password for the lock screen password” feature?

What is FBE Encryption Technology?

Why do I have to enter the lock screen password to unlock my phone every few days?

Why is there no Restore all settings in Recovery mode?

Is it normal that I cannot receive any notifications before unlocking after reboot?

Is it normal that I cannot use Smart wake, take screenshots before unlocking after reboot?

Lag & Stuck
Find my phone
Backup & vivoCloud
Music & Video
Products
Storage & File Manager
Personal Hotspot & Wi-Fi
vivo & Google account
Purchase consulting
Accessories
Standard Handling Process for Common Problems