Welcome to vivo Support

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems

What should I do if there is no Baseband driver on my phone?

Why does my signal indicator shift from 4G to H every time I make a phone call?

The signal is unstable. What should I do?

How to create VPN on settings?

How to check the phone Mac address?

What is VPN and what is the use of VPN?

Can the MAC address be changed?

How can I know whether my vivo phone supports the network in my country?

Does the metal cover affect the signal?

Can I surf the Internet while I am talking on the phone?

Does vivo phone support “Auto hang up the phone and reply SMS” when I am busy?

How to check the Baseband version?

Can I play my phone when in thunders?

Why is my phone bill charged gratuitously?

Which carrier in Chinese Mainland can vivo phones sold out of Chinese Mainland support the SIM card from?

Why can I not record the calling voice via Screen recording with Record Voice on?

What is Baseband version?

Why can others not call me but I can phone them?

Why does my phone make phone calls automatically?

The calling always ends automatically in several minutes. What should I do?

The call ends automatically when talking on my vivo phone. What should I do?

Can I make phone calls without SIM card?

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems