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Welcome to vivo Support

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Storage & File Manager
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Vivo & Google account
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Lag & Stuck
Personal Hotspot & Wi-Fi

What are the differences between Funtouch OS 9.0 and Funtouch OS 4.5?

How to perform “Restore all settings”?

Can I install the system update on my rooted phone normally?

Can I root my phone?

How to change the status from "is_root=1" to "is_root=0" ?

How to perform Wipe data?

How can I know whether the system of my phone is 64-bit or 32-bit?

How to recover my rooted phone?

Why is the available RAM less than the fact RAM although I close all apps?

How to enter Engine mode?

How to check if my phone is rooted?

How to forcibly reboot my phone?

Why are there ads always popping up on my phone?

How to exit “工程模式”?

My phone shows Encryption failed. What should I do?

Where can I find RAM details on my phone?

Why is the total amount of the RAM the apps use less than the Used RAM?

Why is it still "is root=1" although my phone has been recovered?

Will "Wipe data" damage my phone?

Find my phone
Storage & File Manager
Music & Video
Vivo & Google account
Backup & vivoCloud
Purchase consulting
Lag & Stuck
Personal Hotspot & Wi-Fi