Welcome to vivo Support

Forget the lock screen password Update Photo Find my phone
Top questions
Backup & vivoCloud
Backup & vivoCloud
Camera & Albums
Camera features Camera issues Albums issues Camera settings Albums features
Find my phone
Find my phone
Power, Battery & Heating
Heating Power consumption Battery Charge consulting Charging issue
Operation system
System update Firmware installation App manager Operation system
Privacy & Security
Face Access Lock screen password File safe System Security App lock Fingerprint Rejection FBE Encryption
Lag & Stuck
Lag Stuck
Phone & Contacts & Messages
Phone settings Contacts Phone issues Messages settings Messages issues
i Theme & Desktop
Theme Lock screen style Wallpaper Widget Font Desktop
System features
Game mode Jovi Screenshots & Screen recording Most-used system features Smart motion Other system features
Status bar and notification
Indicator & Flash Notification settings Status bar Notification issues
vivo & Google account
vivo account Google account
Network & Communication
Network issues VoLTE & iRoaming Network settings SIM card Messages communication Phone communication
Hardware
Water & Liquid Screen Internal Hardware External Hardware Others
Connectivity
USB connectivity Location Wireless connectivity Bluetooth connectivity
Sound & Vibration
Sound settings Ringtone settings Earphone Sound issues Ringtone issues Vibration
Storage & File Manager
System storage SD card OTG File Manager
System apps
Most-used system apps Google apps Input method Other system apps Email
System settings
Other system settings Date, Time & Language Display, Brightness & Auto-lock Developer options
Warranty
After-sales service Warranty Policy E-warranty card
Products
V15 Pro & V15 Y85 Y81i Y81 V9 V11 Pro & V11
Music & Video
Video Music Hi-Fi & Audio
Personal Hotspot & Wi-Fi
Personal Hotspot Wi-Fi
Third-party apps
Social media apps Other third-party apps
Purchase consulting
Purchase consulting
Accessories
TWS 2 ANC
Common Issues
Call & Network & Connectivity Safety issue

What should I do if I forget the screen unlock password?

What should I do if my phone lags or hangs sometimes?

How can I find my phone?

What should I do if my device cannot be powered on?

How to make my phone last for longer time?

How can I prevent my phone from overheating?

Why can my phone be unlocked through Face Access when I'm wearing a mask?

Top questions
Backup & vivoCloud
Backup & vivoCloud
Camera & Albums
Camera features Camera issues Albums issues Camera settings Albums features
Find my phone
Find my phone
Power, Battery & Heating
Heating Power consumption Battery Charge consulting Charging issue
Operation system
System update Firmware installation App manager Operation system
Privacy & Security
Face Access Lock screen password File safe System Security App lock Fingerprint Rejection FBE Encryption
Lag & Stuck
Lag Stuck
Phone & Contacts & Messages
Phone settings Contacts Phone issues Messages settings Messages issues
i Theme & Desktop
Theme Lock screen style Wallpaper Widget Font Desktop
System features
Game mode Jovi Screenshots & Screen recording Most-used system features Smart motion Other system features
Status bar and notification
Indicator & Flash Notification settings Status bar Notification issues
vivo & Google account
vivo account Google account
Network & Communication
Network issues VoLTE & iRoaming Network settings SIM card Messages communication Phone communication
Hardware
Water & Liquid Screen Internal Hardware External Hardware Others
Connectivity
USB connectivity Location Wireless connectivity Bluetooth connectivity
Sound & Vibration
Sound settings Ringtone settings Earphone Sound issues Ringtone issues Vibration
Storage & File Manager
System storage SD card OTG File Manager
System apps
Most-used system apps Google apps Input method Other system apps Email
System settings
Other system settings Date, Time & Language Display, Brightness & Auto-lock Developer options
Warranty
After-sales service Warranty Policy E-warranty card
Products
V15 Pro & V15 Y85 Y81i Y81 V9 V11 Pro & V11
Music & Video
Video Music Hi-Fi & Audio
Personal Hotspot & Wi-Fi
Personal Hotspot Wi-Fi
Third-party apps
Social media apps Other third-party apps
Purchase consulting
Purchase consulting
Accessories
TWS 2 ANC
Common Issues
Call & Network & Connectivity Safety issue

Contact Us