Welcome to vivo Support

Backup & vivoCloud
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Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
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Accessories
Standard Handling Process for Common Problems

A part of the picture is blocked by the notch field. What should I do?

Why do the videos cannot be played in full screen on the Fullview Display phones?

What should I do if the screen is turned off automatically while seeing videos?

How to turn on/off Rotation lock?

Why can some apps or games not display in Full screen?

Can I hide the notch display area?

How to turn on Full screen display?

Why is the screen always on while charging?

Can I keep the screen always on?

Why is Auto-lock time changed automatically?

How to set the Auto-lock time?

How can I enable Eye Protection feature?

How to turn off the Auto-Brightness and adjust the brightness manually?

Can I adjust the duration time of lock screen light ?

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems