Welcome to vivo Support

Forget the lock screen password Update Photo Find my phone

Backup & vivoCloud

Backup & vivoCloud

Camera & Albums

Camera features Camera issues Albums issues Camera settings Albums features

Find my phone

Power, Battery & Heating

Heating Power consumption Battery Charge consulting Charging issue

Operation system

System update Firmware installation App manager Operation system

Privacy & Security

Face Access Lock screen password File safe System Security App lock Fingerprint Rejection FBE Encryption

Lag & Stuck

Products

V15 Pro & V15 V11 Pro & V11 Y81 V9 Y85 Y81i

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

vivo & Google account

vivo account Google account

System features

Game mode Jovi Screenshots & Screen recording Most-used system features Smart motion Other system features

i Theme & Desktop

Theme Lock screen style Widget Wallpaper Font Desktop

Status bar and notification

Indicator & Flash Notification settings Status bar Notification issues

Hardware

Water & Liquid Internal Hardware Screen External Hardware Others

Network & Communication

Network issues Network settings VoLTE & iRoaming SIM card Messages communication Phone communication

Connectivity

USB connectivity Location Wireless connectivity Bluetooth connectivity

Sound & Vibration

Sound settings Ringtone settings Earphone Sound issues Ringtone issues Vibration

Storage & File Manager

System storage SD card OTG File Manager

System apps

Most-used system apps Google apps Input method Other system apps Email

Warranty

After-sales service Warranty Policy E-warranty card

System settings

Other system settings Date, Time & Language Developer options Display, Brightness & Auto-lock

Music & Video

Video Music Hi-Fi & Audio

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

How to lock my apps?

How to disable App lock?

How to encrypt Settings app?

Why is the password not required when I access the encrypted app again?

Can I lock the albums in Albums?

How to encrypt my messages?

How to decrypt my notes?

How to encrypt my notes in Notes?

Backup & vivoCloud

Backup & vivoCloud

Camera & Albums

Camera features Camera issues Albums issues Camera settings Albums features

Find my phone

Power, Battery & Heating

Heating Power consumption Battery Charge consulting Charging issue

Operation system

System update Firmware installation App manager Operation system

Privacy & Security

Face Access Lock screen password File safe System Security App lock Fingerprint Rejection FBE Encryption

Lag & Stuck

Products

V15 Pro & V15 V11 Pro & V11 Y81 V9 Y85 Y81i

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

vivo & Google account

vivo account Google account

System features

Game mode Jovi Screenshots & Screen recording Most-used system features Smart motion Other system features

i Theme & Desktop

Theme Lock screen style Widget Wallpaper Font Desktop

Status bar and notification

Indicator & Flash Notification settings Status bar Notification issues

Hardware

Water & Liquid Internal Hardware Screen External Hardware Others

Network & Communication

Network issues Network settings VoLTE & iRoaming SIM card Messages communication Phone communication

Connectivity

USB connectivity Location Wireless connectivity Bluetooth connectivity

Sound & Vibration

Sound settings Ringtone settings Earphone Sound issues Ringtone issues Vibration

Storage & File Manager

System storage SD card OTG File Manager

System apps

Most-used system apps Google apps Input method Other system apps Email

Warranty

After-sales service Warranty Policy E-warranty card

System settings

Other system settings Date, Time & Language Developer options Display, Brightness & Auto-lock

Music & Video

Video Music Hi-Fi & Audio

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue