Welcome to vivo Support

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Standard Handling Process for Common Problems

How to stop System update?

What are the differences between Funtouch OS 9.0 and Funtouch OS 4.5?

How to check the latest update?

Why is there no system update?

It always shows “verification failed” when I download & install the update. What should I do?

Why does System update always fail?

Why can I not receive the system update for a long time?

Do I have to update the phone to the latest version?

Which phones will be updated to Android P?

Can "Restore(Reset) all settings" make the system version return back to the original one?

Which vivo phones support Project Treble?

Why is my device’s Android security patch not latest?

What is System repair mode?

I cannot check for the new version. What should I do?

How to check the date of my device`s latest Android security patch?

What is the difference between beta version and official version?

Is it necessary to install the system update?

What is Android security patch?

What should I do if I cannot finish downloading the system update?

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems