Welcome to vivo Support

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems

How to flash the firmware?

How to downgrade my phone?

Can I downgrade my phone to the lower Android version?

Where can I download ROM or firmware for my phone?

How to unlock Bootloader(BL)?

Can I install the firmware of other phones in my vivo phone?

How to access Recovery mode?

How to exit the Fastboot mode?

Is there an international firmware for the phones such as X21 sold in Chinese Mainland?

It prompts "Decryption unsuccessful" while installing the firmware. What should I do?

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems