Welcome to vivo Support

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Standard Handling Process for Common Problems

Why does the phone begin to charge slowly from 90% to 100%?

What can I do if the phone is charged slowly?

My phone cannot be charged. What should I do?

The charging always disconnects automatically. What should I do?

"The voltage of the battery is too high, please disconnect the charger" appears while charging. What should I do?

Why does the charge time get longer when the the temperature is low?

Low temperature prompt appears while charging. What should I do?

What can I do if the battery icon blink while charging?

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems