Welcome to vivo Support

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems

How can I prevent my phone from overheating?

How to judge the temperature of my phone is normal?

My phone gets hot when I play games. What should I do?

Where can I check the temperature of the battery?

Why does my phone easily get hot while charging?

Will the apps close automatically when the phone is getting hot?

Can I put my phone into the refrigerator to cool it?

What is the temperature range within which vivo phone can work normally?

"High temperature warning" appears when I play games or apps. What should I do?

Can I disable or turn off "High temperature warning"?

High temperature prompt appears while charging. What should I do?

Why does the phone get hot in standby mode?

Why does the phone get hot after powered off?

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems