Welcome to vivo Support

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Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems

Why can I not hear ringtones via the earphone?

Why does the ringtone get reduced when I take my phone out of my pocket?

Why is there no ringtone when there is a new call?

Why is there no ringtone when a new message comes?

Why is no ringtone when there is a new notification?

The ring time of the alarm is later than I set. What should I do?

Backup & vivoCloud
Find my phone
Lag & Stuck
vivo & Google account
Storage & File Manager
Music & Video
Personal Hotspot & Wi-Fi
Purchase consulting
Accessories
Standard Handling Process for Common Problems