Welcome to vivo Support

Forget the lock screen password Update Photo Find my phone

Backup & vivoCloud

Backup & vivoCloud

Camera & Albums

Camera features Camera issues Albums issues Camera settings Albums features

Find my phone

Power, Battery & Heating

Heating Power consumption Battery Charge consulting Charging issue

Operation system

System update Firmware installation App manager Operation system

Privacy & Security

Face Access Lock screen password File safe System Security App lock Fingerprint Rejection FBE Encryption

Lag & Stuck

Products

V15 Pro & V15 V11 Pro & V11 Y81 V9 Y85 Y81i

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

vivo & Google account

vivo account Google account

System features

Game mode Jovi Screenshots & Screen recording Most-used system features Smart motion Other system features

i Theme & Desktop

Theme Lock screen style Widget Wallpaper Font Desktop

Status bar and notification

Indicator & Flash Notification settings Status bar Notification issues

Hardware

Water & Liquid Internal Hardware Screen External Hardware Others

Network & Communication

Network issues Network settings VoLTE & iRoaming SIM card Messages communication Phone communication

Connectivity

USB connectivity Location Wireless connectivity Bluetooth connectivity

Sound & Vibration

Sound settings Ringtone settings Earphone Sound issues Ringtone issues Vibration

Storage & File Manager

System storage SD card OTG File Manager

System apps

Most-used system apps Google apps Input method Other system apps Email

Warranty

After-sales service Warranty Policy E-warranty card

System settings

Other system settings Date, Time & Language Developer options Display, Brightness & Auto-lock

Music & Video

Video Music Hi-Fi & Audio

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue

What is USB OTG?

How much memory do vivo phones support to connect to Hard drive up to?

How to connect to my Hard Drive via OTG?

What should I do if my Hard Drive(HD) cannot be connected to my phone via OTG?

How to disconnect OTG connection safely?

Can I keep OTG switch always on?

Backup & vivoCloud

Backup & vivoCloud

Camera & Albums

Camera features Camera issues Albums issues Camera settings Albums features

Find my phone

Power, Battery & Heating

Heating Power consumption Battery Charge consulting Charging issue

Operation system

System update Firmware installation App manager Operation system

Privacy & Security

Face Access Lock screen password File safe System Security App lock Fingerprint Rejection FBE Encryption

Lag & Stuck

Products

V15 Pro & V15 V11 Pro & V11 Y81 V9 Y85 Y81i

Phone & Contacts & Messages

Phone settings Contacts Phone issues Messages settings Messages issues

vivo & Google account

vivo account Google account

System features

Game mode Jovi Screenshots & Screen recording Most-used system features Smart motion Other system features

i Theme & Desktop

Theme Lock screen style Widget Wallpaper Font Desktop

Status bar and notification

Indicator & Flash Notification settings Status bar Notification issues

Hardware

Water & Liquid Internal Hardware Screen External Hardware Others

Network & Communication

Network issues Network settings VoLTE & iRoaming SIM card Messages communication Phone communication

Connectivity

USB connectivity Location Wireless connectivity Bluetooth connectivity

Sound & Vibration

Sound settings Ringtone settings Earphone Sound issues Ringtone issues Vibration

Storage & File Manager

System storage SD card OTG File Manager

System apps

Most-used system apps Google apps Input method Other system apps Email

Warranty

After-sales service Warranty Policy E-warranty card

System settings

Other system settings Date, Time & Language Developer options Display, Brightness & Auto-lock

Music & Video

Video Music Hi-Fi & Audio

Personal Hotspot & Wi-Fi

Personal Hotspot Wi-Fi

Third-party apps

Social media apps Other third-party apps

Purchase consulting

Purchase consulting

Accessories

Standard Handling Process for Common Problems

Call & Network & Connectivity Safety issue