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Home
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X300 Pro
V60
V50 Lite
Y19s
Y100 4G
All Models
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Support
OriginOS
Explore vivo
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Welcome to vivo Support
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Fingerprint disabled due to accidental touch from side-mounted fingerprint sensor
After applying a tempered glass screen protector, the fingerprint sensor becomes unable to unlock, cannot register new fingerprints, or exhibits reduced sensitivity during unlocking.
Fingerprint cannot be unlocked/insensitive recognition
How to correctly register fingerprints and improve unlocking success rate?
How to set the fingerprint icon trigger method or turn off "Show fingerprint icon on always-on display"?
Why can unregistered fingerprints also unlock the phone?
The fingerprint icon does not appear on the locked screen, or fingerprint unlocking fails when the screen is off.
The fingerprint scanner's bright light in dark conditions is dazzling
Fingerprint icon is bright when unlocking
The fingerprint option is grayed out and cannot add fingerprints.
Having trouble recording your fingerprint or experiencing unresponsive unlocking after a screen replacement?
Why doesn't my phone have some fingerprint pattern?
After applying tempered glass screen protector, fingerprint recognition does not work
What should I do if fingerprint enrollment fails?
There is no fingerprint option in the settings or the fingerprint option is grayed out
Top questions
System Settings
Fingerprint
System settings
Shortcuts & Accessibility
Privacy & app encryption
Lock screen password & Security answers
Smart Mirroring
RAM and storage space
Android Auto
Backup & Reset
Other system settings
Hotspot & tethering
System features
EasyShare
Camera
Themes
Operating System
ROOT
Log
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Common Issues
App crash/no response/stop running
Lag
Call & Network & Connectivity
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 8:30am-5:30pm excluding holidays
0800 800 8049
Mon-Sat 8:30am-5:30pm excluding holidays MPT Toll Free
012390056
Mon-Sat 8:30am-5:30pm excluding holidays
service.mm@vivo.com
