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Home
Products
X300 Pro
V60
V50 Lite
Y19s
Y100 4G
All Models
Compare Models
Retail Stores
Support
OriginOS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
EasyShare
app lock
Find my phone
Top questions
System Settings
Fingerprint
System settings
Shortcuts & Accessibility
Privacy & app encryption
Lock screen password & Security answers
Smart Mirroring
RAM and storage space
Android Auto
Backup & Reset
Other system settings
Hotspot & tethering
System features
EasyShare
Camera
Themes
Operating System
ROOT
Log
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Common Issues
App crash/no response/stop running
Lag
Call & Network & Connectivity
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
Newly purchased phone gets hot
Common cooling methods
Heats up when charging with screen on
Common factors that cause the phone to heat up (applicable when the user does not clearly indicate the usage scenario)
Heats up when using EasyShare or transfering phone data
Phone heats up when playing games
Heats up while charging
Heats up during simple online scenarios (such as text chat, web page browsing)
Heats up during system upgrade
The phone heats up in a high temperature environment, direct sunlight, or covered by foreign objects
Product safety design consultation on heat generation
App heats up when downloading and installing
Phone heats up during game recording
Heats up when watching videos and live streamings
Heats up when drivers and riders are using the order-taking apps
Heats up when charging with screen off
Heats up when connected to phone car charger
Screen heats up
Heat near the location of the rear camera
A pop-up window appears when the phone is hot
What happens if the phone gets hot for a long time?
Heats up after system upgrade
Phone heats up during video call
Phone heats up during shooting or recording videos
Phone heats up during live streaming
Phone heats up during using personal hotspot function
Heats up when the multiple Apps are open
Heats up when the screen is off
Heats up when making calls
Heats up when using Maps or Navigation
Metal frame heats up
Heats up when using other third-party apps
Our products are hotter compared to other phones
Top questions
System Settings
Fingerprint
System settings
Shortcuts & Accessibility
Privacy & app encryption
Lock screen password & Security answers
Smart Mirroring
RAM and storage space
Android Auto
Backup & Reset
Other system settings
Hotspot & tethering
System features
EasyShare
Camera
Themes
Operating System
ROOT
Log
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Common Issues
App crash/no response/stop running
Lag
Call & Network & Connectivity
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 8:30am-5:30pm excluding holidays
0800 800 8049
Mon-Sat 8:30am-5:30pm excluding holidays MPT Toll Free
012390056
Mon-Sat 8:30am-5:30pm excluding holidays
service.mm@vivo.com
