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Home
Products
X300 Pro
V60
V50 Lite
Y19s
Y100 4G
All Models
Compare Models
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Support
OriginOS
Explore vivo
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Welcome to vivo Support
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Common Issues
App crash/no response/stop running
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Why Themes is not available on my phone?
How to download and set up theme?
What if the lock screen wallpaper/home screen wallpaper/home screen icons are not displayed after the themes are applied?
How to switch the system font of the mobile phone?
Do I have to pay to download a theme?
Where are files downloaded Themes stored?
How do I find the source files of the themes and fonts downloaded in Themes?
Why are there so few free themes?
When will the resources in Themes be updated?
How do I restore to the default theme of the system?
Are there free-of-charge resources in Themes?
Will rebooting or easing data delete purchased Themes resources?
Can I use third-party themes and fonts?
How can I delete Themes resources already downloaded?
How can I purchase Themes resources?
How do I view the Themes resources added to "My favorites"?
Do themes come with the lockscreen styles?
Will Themes resources use the ROM of my phone?
Why can't I purchase the resources in Themes?
What if the fonts downloaded from Themes cannot be applied?
How to set a beautiful and personalized font?
Why can I not download themes from Themes?
Why am I charged for downloading Themes resources?
Why are there so limited types of Themes resources?
What is Mix and how to use it?
What if the themes in Themes added to "My favorites" are missing?
Can themes be used across different models?
Why does the font of some characters remains unchanged after changing the font?
How do I cancel theme mix?
Can Themes be applied to a third-party app?
Can I give Themes resources I purchased to friends?
Why hasn't my account receive the themes while the payment is already made?
What if the special symbols are not displayed?
Why is the font italic?
Why can't I find the themes I purchased when I log in to the same vivo account on another phone?
What if downloading with Themes failed?
Why does the software icon remain unchanged after the theme is changed?
Are my purchased themes bound with my vivo account?
How can I add Themes resources to "My favorites"?
How do I try the trial use of Themes?
How do I view the ranking of themes in Themes?
Will discounts be offered for paid themes?
Can I delete already purchased theme resources?
Are the purchased theme resources still there if I switch to another vivo account?
Do I have to pay for downloading resources already purchased again?
Will the payment for theme resources be automatically renewed?
Why do I have to purchase Themes resources that I already purchased before?
Why no results are found when I search for some Themes resources?
How can I retrieve the used resources in Themes?
Why are there so limited Themes resources?
How long is the time of trial use of charged Themes resources?
Can I return or replace the resources that I purchased from Themes?
Is there a time limit for the weekly free themes in the theme ranking?
Why does the same theme have different visual effects on different models?
Can my purchased Themes resources be used permanently?
Can I search for the usage records of the Themes resources?
Can themes be set to automatic switching?
Why are the Themes resources so expensive?
Top questions
System Settings
Fingerprint
System settings
Shortcuts & Accessibility
Privacy & app encryption
Lock screen password & Security answers
Smart Mirroring
RAM and storage space
Android Auto
Backup & Reset
Other system settings
Hotspot & tethering
System features
EasyShare
Camera
Themes
Operating System
ROOT
Log
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Common Issues
App crash/no response/stop running
Lag
Call & Network & Connectivity
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Music
Audio effect
Contact Us
Chat Support
Mon-Sat 8:30am-5:30pm excluding holidays
0800 800 8049
Mon-Sat 8:30am-5:30pm excluding holidays MPT Toll Free
012390056
Mon-Sat 8:30am-5:30pm excluding holidays
service.mm@vivo.com
