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Home
Products
X300 Pro
V60
V50 Lite
Y19s
Y100 4G
All Models
Compare Models
Retail Stores
Support
OriginOS
Explore vivo
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Welcome to vivo Support
forgot lock screen password
EasyShare
app lock
Find my phone
Top questions
System Settings
Fingerprint
System settings
Shortcuts & Accessibility
Privacy & app encryption
Lock screen password & Security answers
Smart Mirroring
RAM and storage space
Backup & Reset
Android Auto
Other system settings
Hotspot & tethering
System features
EasyShare
Camera
Themes
Operating System
ROOT
Log
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Common Issues
App crash/no response/stop running
Lag
Call & Network & Connectivity
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Music
Audio effect
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Why can't I access the internet (via 2G/3G/4G/5G)?
SIM card cannot be recognized by the phone
Why is my (2G/3G/4G/5G) internet/download speed slow?
Why can't an app access the internet (via 2G/3G/4G/5G)?
Phone cannot connect to Wi-Fi
Why can't my phone connect to a PC?
Why does my phone lag while playing a game using the mobile network?
What should I do if my phone signal is weak?
Why can I not use data network?
Why can't I use the mobile network during calls?
What should I do if a Wi-Fi network is automatically disconnected?
Echoes during a call
Why can't my phone detect a Wi-Fi network?
Unable to make a call
What should I do if the voice is low/no sound/noise/intermittent during a call?
Noise occurs during video/Internet calls
What should I do if I can't hear the other party during a call?
Can hidden app access internet?
Why can others not hear my voice during calling?
Top questions
System Settings
Fingerprint
System settings
Shortcuts & Accessibility
Privacy & app encryption
Lock screen password & Security answers
Smart Mirroring
RAM and storage space
Backup & Reset
Android Auto
Other system settings
Hotspot & tethering
System features
EasyShare
Camera
Themes
Operating System
ROOT
Log
Hardware
Battery
Sensor
SIM card/SD card
Infrared remote control
Common Issues
App crash/no response/stop running
Lag
Call & Network & Connectivity
Charging & Heating & Power consumption
Accounts
vivo account
Accounts & sync
Music
Audio effect
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Contact Us
Chat Support
Mon-Sat 8:30am-5:30pm excluding holidays
0800 800 8049
Mon-Sat 8:30am-5:30pm excluding holidays MPT Toll Free
012390056
Mon-Sat 8:30am-5:30pm excluding holidays
service.mm@vivo.com
