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Welcome to vivo Support
X100 series
app lock
forgot lock screen password
vivo account
find my lost phone
Top questions
System settings
Lock screen password & Security answers
Privacy & app encryption
eSIM
Shortcuts & Accessibility
Game mode
App clone
Backup & Reset
Hotspot & tethering
System
RAM and storage space
Smart Mirroring
Display and Brightness
Android Auto
Permission management
Sound and Vibration
Smart motion
Notification and Status bar
System features
EasyShare
iManager
Themes
Album
Phone
V-Appstore
File management
Camera
Messages
AI features
Contacts
Products
Chinese phones
X100 & X100 Pro
X80 & X80 Pro
V27 & V27 Pro
V25 Pro
V25
V29
V30 & V30 Pro
Operating System
ROOT
Log
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Third-party apps
Social media apps
Other third-party apps
Common Issues
Find my phone
Crash & Lag & Automatically turn on/off
Charging & Heating & Power consumption
Call & Network & Connectivity
Accounts
vivo account
Accounts & sync
Funtouch OS 14
New features of Funtouch OS 14
Hardware
Battery
SD card
Sensor
Funtouch OS 15
New features of Funtouch OS 15
System Settings
SIM card & mobile network
System Features
Music
Products
V40
V40 Pro
V50
Disable Ultra Stable Video
Can I recover lost or accidentally deleted files?
Can I restore deleted files in "File Manager"?
How to find the deleted files?
What should I do if I forget the password of Safe folder/File Safe?
Can I recover the pictures deleted by accident in Safe folder?
When I try deleting data in "File Manager", the phone prompts that the folder is protected.
How can I restore files in Recycle bin?
What is the function of File safe/Safe folder?
Why doesn't my phone support File Manager?
Can I delete the bbklog or mtklog file?
Does File safe/Safe folder take up memory space?
How can I search for files in "File Manager"?
How can I delete files in Recycle bin?
How to delete the hidden files on the phone?
Can I obtain the files in Safe folder/File safe if I forget the password and answers of security questions of Safe folder/File safe?
How to move files from the phone storage to the SD card?
What is root directory?
How can I enable Recycle bin in File Manager?
Can I view system files?
How to turn off Safe folder/File Safe?
Where are the encrypted files of the SD card stored?
How to change Security questions of File safe?
Does the deletion of files from the mobile phone cause a system crash?
Where are the decrypted files stored?
How can I move files?
Why are the files downloaded by the mobile phone deleted automatically?
Where can I find the files encrypted?
What are the compressed packages in "File Manager"?
How can I open a PDF file?
Can the encrypted information be read by a third-party app?
How to change the password of Safe folder/File safe?
Why does the bbklog or mtklog folder always appear on my phone?
Why can't some files stored on the phone be deleted?
How to check the system files?
Can I add the shortcut of a file or folder to the home screen?
Can I delete files in "File management"
How can I delete files in my phone?
My phone prompts that "The system directory folder cannot be operated".
How can I customize icons on the home page of "File Manager"?
How can I disable Recycle bin in File Manager?
How to move out encrypted files?
How to delete all files at once?
Which formats of files can the phone unzip?
Which files can be deleted in File Manager/Files?
Why are the date of some files on my vivo Phone earlier than the date of production?
Why does the phone automatically generate files?
How to use control function?
How to encrypt the files on the phone?
How to modify the file format ?
Why is the Search History in Files/File manager missing?
How can I delete files in the SD card?
How can I create a folder in Phone storage?
How to change the open method of the file?
How to move a file to another folder?
Why can't I decompress .rar files or compressed files in other formats?
How can I move files to Recycle bin?
How can I modify the file name?
What should I do if the phone space is insufficient because of forgetting to turn off the Log switch?
Which formats of files can the phone decompress?
How can I compress files?
How can I decompress files?
Top questions
System settings
Lock screen password & Security answers
Privacy & app encryption
eSIM
Shortcuts & Accessibility
Game mode
App clone
Backup & Reset
Hotspot & tethering
System
RAM and storage space
Smart Mirroring
Display and Brightness
Android Auto
Permission management
Sound and Vibration
Smart motion
Notification and Status bar
System features
EasyShare
iManager
Themes
Album
Phone
V-Appstore
File management
Camera
Messages
AI features
Contacts
Products
Chinese phones
X100 & X100 Pro
X80 & X80 Pro
V27 & V27 Pro
V25 Pro
V25
V29
V30 & V30 Pro
Operating System
ROOT
Log
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Third-party apps
Social media apps
Other third-party apps
Common Issues
Find my phone
Crash & Lag & Automatically turn on/off
Charging & Heating & Power consumption
Call & Network & Connectivity
Accounts
vivo account
Accounts & sync
Funtouch OS 14
New features of Funtouch OS 14
Hardware
Battery
SD card
Sensor
Funtouch OS 15
New features of Funtouch OS 15
System Settings
SIM card & mobile network
System Features
Music
Products
V40
V40 Pro
V50
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