Home
Products
Retail Stores
Support
Funtouch OS
Explore vivo
V40 Pro
new
V40
new
X Fold3 Pro
X100 Pro
X100
All Models
Compare Models
Home
Products
V40 Pro
new
V40
new
X Fold3 Pro
X100 Pro
X100
All Models
Compare Models
Retail Stores
Support
Funtouch OS
Explore vivo
Global | Select country/region
Welcome to vivo Support
X100 series
app lock
forgot lock screen password
vivo account
find my lost phone
Top questions
System settings
Lock screen password & Security answers
Privacy & app encryption
eSIM
Shortcuts & Accessibility
Game mode
App clone
Hotspot & tethering
Backup & Reset
RAM and storage space
Android Auto
Display and Brightness
System
Smart Mirroring
Permission management
Sound and Vibration
Smart motion
Notification and Status bar
System features
EasyShare
iManager
Themes
Album
Phone
File management
Camera
Messages
Contacts
V-Appstore
Products
Chinese phones
X80 & X80 Pro
X100 & X100 Pro
V27 & V27 Pro
V25 Pro
V25
V29
V30 & V30 Pro
Operating System
ROOT
Log
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Funtouch OS 14
New features of Funtouch OS 14
Accounts
vivo account
Accounts & sync
Third-party apps
Social media apps
Other third-party apps
vivo Privacy Terms for After-sales Service
Termos de Privacidade da vivo do Serviço de pós-vendas
vivo Privacy Terms for After-sales Service
Conditions de confidentialité de vivo relatives au Service après-vente
Common Issues
Find my phone
Crash & Lag & Automatically turn on/off
Charging & Heating & Power consumption
Call & Network & Connectivity
Hardware
Battery
SD card
Sensor
System Settings
SIM card & mobile network
System Features
Music
Products
V40
V40 Pro
How to turn on AI Filter?
How to photograph in Macro?
What is Professional mode?
What is AI Portrait Framing?
4K video recording time
Which is better, OIS or Micro gimbal stabilization?
ZEISS portrait style
How to achieve the Bokeh effect via applications?
How to use HDR mode?
What is AI Filters?
How to enable/disable Beauty?
How to take 360-degree videos?
The selfies are in the opposite direction. What should I do?
How to use Ultra Stabilization of Video?
Does the Ultra Stabilization of Video support 2x optical zoom or 20x digital zoom?
How to take a Live photo?
How to enable/disbale Remove moles?
Does my phone support lossless zoom?
How to take the Wide-Angle photos?
Cinema Mode
8K video recording time
Why the beauty Camera can only beautify the face?
Does my phone support zooming in the Supermoon?
What is a 24MP photosensitive unit?
How to use Dual-View of the Camera?
Why is there the Ghosting when using HDR mode or Ultra HD mode?
How to improve the quality of the video I take?
Which is better, EIS or OIS?
The camera of phone focuses slowly
The definition of HDR
How to slim body in the photo?
How to enable Super Night Mode?
ZEISS Natural Color
Super EIS
How can I lock the focus on camera?
Enable portrait bokeh/Disable portrait bokeh
Can I adjust the Aperture of Camera?
Why is the 48M/50M option in Camera gray?
How to turn on/off Fast burst?
The differences between Standard Stabilization and Ultra Stabilization
Video codes
Why is there much noise on the pictures?
Introduction to AF
Can I disable the Dynamic effects when switching camera?
Can I disable auto focus?
How to enable/disable Audio focus
How to shoot continuously?
Can vivo phone take the slow video?
How to enable AI Face Beauty?
What is Palm mode?
How to switch between landscape and portrait modes in the Horizontal Line Stabilization mode?
Can I add a watermark to a video?
What is AI Scene Recognition?
How to enable/disable 4K video recording?
Does the live photo come with sound?
Why can the photos taken by my phone not be saved?
Can I record a video when the screen of my phone is off?
How to take clear photos?
Motion Autofocus
Why are the pictures I take blurred?
Can super wide-angle cameras be used for recording video?
What is Selfie Softlight?
How to take a Bokeh picture via rear camera if my phone does not support Portrait mode?
What is OIS?
A small sun icon appears on the viewfinder interface of the camera
Can I adjust the fps of the videos recorded by our phones?
How to use Voice Photography?
Can our phones support to take GIF pictures?
How to set black and white photos?
Why is there the dazzle light?
Why can't I enable the flash light when recording?
Disable HDR
Why is the Shutter button loaded for a while when taking pictures at night?
How long can I record videos at most?
How to adjust the video quality/size?
How to adjust the focal length?
How to disable Super Wide-Angle
How to turn on AI Scene Recognition?
The brightness in Camera is too high. How to adjust it?
Profile beauty
How to turn on Portrait Framing?
Can I pause the video recording?
Introduction to digital zoom
Why are the photos taken in WIDE mode stretched?
Camera beauty fails
How to enable/disable quick motion and slow motion?
Do I need to set auto focus?
How to focus
What is AI Face Beauty?
A white circle rotates around the camera when switching to the front camera
How to enable/disable ZEISS portrait style?
How to edit videos?
Can I only record videos without sounds?
How to shoot a video with the camera?
AR Stickers cannot be downloaded
Beauty mode cannot be enabled or disabled
The shot video is blurry
How to enable/Disable Horizontal Line Stabilization
How to enable or remove watermark?
How to use Face beauty for video call?
Introduction to front and rear dual-view
How to slim face when taking photos?
What is the white halo at the front camera?
How to enable/disable ZEISS Natural Color？
How to enable Ultra Stable Video?
What is the flash light?
Why does the video recorded when using the selfie stick have no sound?
I cannot use Camera. What should I do?
Why are there stripes when I take photos of the display screen?
What is a photosensitive unit?
Can I adjust the brightness of the flash light?
How to use AI Body Shaping?
The frame rate of the video file only displays
Introduction to Audio focus
Why can I not adjust exposure under Portrait mode?
How to take photos with "Lighting effect"?
Beauty preview
How to enable/disable Profile beauty?
Horizontal Line Stabilization
VIS Ultra Stable VideoVIS
There is ghost when taking pictures in the HDR mode
How to use Group Selfie?
Models that support Beauty
Check the focal length of cameras of the phone
There are dead pixels on the viewfinder interface of the camera
The definition of Super Wide-Angle
Can Selfie Softlight be always on when video calling?
How to take Time-Lapse pictures(videos)?
What should I do if I cannot focus on the objects when taking photos?
How to take a portrait photo via rear camera?
The viewfinder interface is zoomed in when recording
Can Selfie Softlight be always on when taking videos via front camera?
Videos/pictures taken are too dark or too white
How to disable continuous shooting?
How to take a Portrait selfie?
How can I let photos record Geographic locations?
How to adjust exposure?
How to exit the filter?
Frame rates supported by the Ultra Stabilization of Video
Can I adjust the frame rate of the camera?
What does 4K video recording mean?
Does my phone support auto focus?
Does the rear camera support AR Stickers?
Why is the quality of the slow video worse than the video recorded?
Why are Slow Motion Videos Darker?
Can I turn on Flash when recording videos?
How to turn on/off "Smart Screen Flash" when taking selfies?
How to adjust the beauty level?
How to use a filter?
The video size and frame rate cannot be set in the video setting options
The recorded video has no sound
How to adjust the camera brightness?
Introduction to Ultra-Wide Night Mode
Why can't the flash light be enabled at low temperature?
Why are people in the distance blurred when taking selfies?
How to take AR Stickers?
The video preview interface has a latency compared to the actual picture
Can the time be displayed while recording?
What is the continuous shooting speed of the camera?
My phone does not have the selfie flash. How can I take a bright and clear selfie at night or in low brightness?
Can I adjust Focal length of Camera?
What is the resolution supported by Ultra Stabilization of Video?
Where can I view the recorded videos?
How to enable/disable the Cinema Mode?
How to set the resolution of videos taken by the camera?
How to enable/disable 8K video recording?
The camera cannot focus
I cannot click Shutter button to take a photo. What should I do?
Why does Camera get brighter when I enter?
Photos taken with the Black currant filter are reddish or leak light
What is a filter?
How to reduce the ambient sound and highlight the voice while recording?
Can I enable the auxiliary line for composition when taking selfies?
Where can I find videos recorded?
Why is there the virtual shadow?
How to use Facebeauty while recording videos?
Can Flash be always on while taking photos?
How to enable/disbale Beauty preview?
Can Beauty and Slim be enabled at the same time?
Selection of multiple video styles
The size of videos recorded at the same resolution is different
The video recorded with the camera cannot be saved
Can I adjust the aspect ratio of the video?
The recording is automatically interrupted
How to enable/disable the auxiliary line for composition when taking pictures
AR Stickers cannot recognize the face
How to set the resolution of the video when recording videos?
I cannot turn on flash when I take photos. What should I do?
Top questions
System settings
Lock screen password & Security answers
Privacy & app encryption
eSIM
Shortcuts & Accessibility
Game mode
App clone
Hotspot & tethering
Backup & Reset
RAM and storage space
Android Auto
Display and Brightness
System
Smart Mirroring
Permission management
Sound and Vibration
Smart motion
Notification and Status bar
System features
EasyShare
iManager
Themes
Album
Phone
File management
Camera
Messages
Contacts
V-Appstore
Products
Chinese phones
X80 & X80 Pro
X100 & X100 Pro
V27 & V27 Pro
V25 Pro
V25
V29
V30 & V30 Pro
Operating System
ROOT
Log
Home screen& Lock screen
Lock screen settings
Widget
Home screen
Funtouch OS 14
New features of Funtouch OS 14
Accounts
vivo account
Accounts & sync
Third-party apps
Social media apps
Other third-party apps
vivo Privacy Terms for After-sales Service
Termos de Privacidade da vivo do Serviço de pós-vendas
vivo Privacy Terms for After-sales Service
Conditions de confidentialité de vivo relatives au Service après-vente
Common Issues
Find my phone
Crash & Lag & Automatically turn on/off
Charging & Heating & Power consumption
Call & Network & Connectivity
Hardware
Battery
SD card
Sensor
System Settings
SIM card & mobile network
System Features
Music
Products
V40
V40 Pro
Contact Us
Email us